Customer Service Representative
The South Bay Expressway completes the north-south link between State Route 54 and the Otay Mesa International border crossing in San Diego, California.
Reporting to Customer Service Supervisor, your general responsibilities will include:
- Answer customer inquiries via, phone, email, fax, in person or in writing.
- Process applications and distribute transponders
- Process cash and credit card payments
- Research and resolve customer complaints
- Review license Plate Images
- Process customer & violation notices
The successful candidate will be a self-starter with a strong work ethic:
- Customer service and cash handling experience
- Knowledge and experience with Microsoft Office applications
- Bilingual communication skills (reading, writing, arithmetic), speaking clearly and concisely
- Proven experience with call center operations,
- Be organized, and able or analyze and solve problem
- Answer up to 100 calls per day
- organizing, math and cash handling
- Possess High school level reading, writing and arithmetic skills
- 1-2 years customer service experience
- Include salary history when applying for the position.
Our results oriented, customer focused culture values high quality work, focus on priorities, doing what you say you are going to do, tracking progress and a commitment to FUN in the workplace.
Compensation - based on experience
EOE
Please send a completed employment application (PDF) and your resume to:
South Bay Expressway, 1129 La Media Road, San Diego, CA 92154
Email in WORD format only to Customerservicejobs@southbayexpressway.com.
Or, Fax to 619-671-7029
